The Prime Fitness Program is available to you through you participating sponsor. Often this is through an employer health plan. When you enroll in Prime Fitness you get access to an independently contracted network of more than 9,500 fitness centers including national and regional chains, and local exercise facilities for one low price, plus the ability to manage your account and track your fitness center visits online.
Incorporating regular exercise into your daily life can help you achieve a more balanced lifestyle and avoid lifestyle-related health risks.
Taxes will be applied to your fitness membership fees at the rate specified by your local or state government.
Enrolling in the program is quick and easy. You have two options for enrollment:
If you already joined a fitness center and wish to join Prime Fitness, you will need to cancel your prior membership to avoid being billed for both memberships. You must fulfill the terms of your current contract with the fitness center you belong to. Prime Fitness is unable to refund any previous enrollment fees you may have paid, and you will still have to pay Prime Fitness’s one-time enrollment fee in order to become a Fitness Program member.
There is no annual commitment -- you may cancel your membership at any time. See the Account Maintenance section below for cancellation FAQs.
When you join Prime Fitness you get unlimited access to over 10,000 independent participating fitness centers for one low fee, plus applicable taxes. That means you have convenient access to a fitness center close to wherever you are - whether at home, on vacation or traveling!
Yes, your membership card is available to you online upon completion of your enrollment. You may use it immediately at any participating location.
If you enroll online you will be taken to an enrollment confirmation web page after you complete the enrollment process. The confirmation page has a printable membership card, an option to download your membership card as well as the payment confirmation information.
If you enroll by phone, log into your online account and click on the “My Account” tab to access a printable, membership card or to download your membership card.
Simply print or download your membership card and take it to any fitness center in Prime Fitness network to get started. Remember, you have unlimited access to any participating fitness center in the network.
Prime Fitness includes over 10,000 national and regional chains, and local exercise facilities. Simply go to the "Locations" tab to find a location near you.
You are not limited to any one participating fitness center location or chain. If a location closes, please search for the next closest fitness center location in your desired ZIP code.
In addition, Prime Fitness is always adding new participating locations to its network. Simply go to the "Locations" tab to find a location near you.
Each fitness center is evaluated based on the following criteria before it is added to Prime Fitness network:
Your Fitness Program membership ID number gives you access to all participating Prime Fitness locations. Each time you use your ID at a participating fitness center, your workout is tracked and added to your online visits log.
Because many fitness centers have their own unique member registration processes, they will issue their own member cards or tracking devices to allow you easy access to their facilities. Please keep the appropriate member card(s) handy for access to any fitness center in the network you wish to use.
If you are experiencing difficulty scanning in with your membership ID, the fitness center will have you sign in manually to record your visit. All participating locations have the necessary contact information to help them determine whether there is a problem with the machine.
It can take up to 60 days for fitness center visits to appear on the member website.
All participating fitness centers keep a record of member visits at their facilities. If after 60 days you find that some of your visits are still not showing up on the member website, please contact Customer Service at 1-866-686-7075, Monday - Friday, 8 a.m. - 8 p.m. EST.
Many of these issues can be resolved by talking with the General Manager of the fitness center. Many of the gyms recognize Prime Fitness as being part of the “Prime” network. If the issue is not immediately resolved, please contact Customer Service at 1-866-686-7075, Monday - Friday, 8 a.m. - 8 p.m. EST.
Your Fitness Program membership gives you basic access to any fitness center in Prime Fitness network. You should check with the front desk attendant to determine if child care, personal training and other facility services cost an additional fee.
Prime Fitness does not offer family membership rates; however, all family members over age 18 who are covered by your sponsor are eligible to enroll in the program.
You have the option to use one participating fitness center or any number of participating fitness centers. You are not limited to how many fitness centers you can visit.
To report a billing error, please contact Customer Service at 1-866-686-7075, Monday - Friday, 8 a.m. - 8 p.m. EST.
Your membership begins on the date that you enroll into the program. Your account will be debited or charged on that day each month. If the day falls on a weekend or holiday, your account will be charged on the closest business day to the date.
Because you paid for a month in advance, you will still have access to the program until your next billing date, at which time your account will be closed.
To cancel your membership, please contact Customer Service at 1-866-686-7075, Monday - Friday, 8 a.m. - 8 p.m. EST.
You can enroll online or call Customer Service at 1-866-686-7075, Monday - Friday, 8 a.m. - 8 p.m. EST to reactivate your membership any time before your next billing date. After that date, your account will be closed. If you wish to rejoin Prime Fitness after your account has been closed, you will need to re-enroll in the program. If you re-enroll within 120 days from the date your account is closed, you will not have to pay the enrollment fee again.
If you re-enroll within 120 days from the date your account is closed, you will not have to pay the enrollment fee again.
Yes. If you change your mind and decide not to cancel, you can call Customer Service at 1-866-686-7075, Monday - Friday, 8 a.m. - 8 p.m. EST to reactivate your membership any time before your next billing date. After that date, your account will be closed.
Your Fitness Program membership will continue for 180 days as long as all monthly subscription fees are current. After the end of your health plan enrollment, you will be charged the monthly fees during that time. If you wish to end your Fitness Program membership at the end of your health plan enrollment, please contact Customer Service at 1-866-686-7075, Monday - Friday, 8 a.m. - 8 p.m. EST to avoid being charged on the next billing date.
If you visited a fitness center after your account had closed, you would have been charged the monthly membership fee as if you had never canceled the program. If you think there has been an error, please contact Customer Service at 1-866-686-7075, Monday - Friday, 8 a.m. - 8 p.m. EST.
If a monthly payment is missed and the payment information isn't updated (and payment made) within 21 days from the date of failure the account will go into default status. This means that you are no longer a member of Prime Fitness. To reactivate your account, call the billing department at 1-866-686-7075, Monday - Friday, 8 a.m. - 8 p.m. EST to update your billing information and bring the account up to date. You will then need to re-enroll in the program. This will include the enrollment fee and the first month’s membership fee.
Prime Fitness is administered by Tivity Health, Inc.
Still have questions?
Call us at 1-866-686-7075
Monday - Friday, 8 a.m. - 8 p.m. EST.
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